How we work.

Sit down with us. Tell us about the building, what's been frustrating, what's been quietly worrying you, what your current arrangement looks like. We tell you whether partnership is a fit for your building and your operation — and if it isn't, we say so. Plenty of buildings are fine on a transactional service relationship. The Concept Meeting is how we figure that out together, before either of us spends a Saturday on a site assessment.

We send a senior tech to walk every piece of mechanical equipment in your building — rooftop units, make-up air, exhaust fans, boilers, water heaters, gas detection, controls, electrical, plumbing fixtures, refrigerant systems. They photograph what they find, document model and age and condition, and flag compliance items (refrigerant logs, backflow certs, OHS-required calibrations). This is the document that turns "your building" from an abstraction into a list.

Using the asset inventory from the site assessment, your energy bills, and ASHRAE methodology, we build a cost model of what your building actually costs to own and operate today — across eight categories: equipment replacement, energy, contracted services, parts and materials, in-house staff time, administration, lost productivity, and major repairs. Most building owners have never seen this number. It's almost always larger than expected. It's also what makes the monthly program fee a real apples-to-apples comparison rather than a salesy claim.

We pull the site assessment, the systems analysis, the conversations from the Concept Meeting, and any survey data into a written analysis of where your building actually is — its lifecycle phase, the active risks, the deferred items, the operational pattern that explains how it got there. Each finding is structured: what we found, what it means, what happens if it isn't addressed, what it would cost. You'll read your own quotes back to you. You'll see the equipment you didn't know was failing.

We sit down with you and walk through everything — the assessment, the analysis, the cost model, three program options (transactional, planned, fully inclusive). You see exactly what each option includes, what each costs annually and monthly, and what each leaves on your plate. You ask hard questions. We answer them in the room. If partnership is the right fit, we sign. If it's not, you have a paid-for picture of your building you can use however you want.

Your assigned service team starts. Every visit is logged in the portal. You get an annual Condition Report and an annual Report Card. Capital items are forecast on a rolling 5-year horizon so they're in your budget before they're in your hallway. Your monthly invoice doesn't change because we found something. That's the point of the program.